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We’re a community of caring.

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

At SYKES, we’ve cultivated a culture of caring in everything we do. Working here feels like being part of a family, and we couldn’t be prouder of that.

Our history

Caring from the start.

John H. Sykes founded the company in 1977 with just three employees in Charlotte, NC. While it initially started with a focus on engineering services, John Sykes saw the increasing need for excellent customer service. Now SYKES spans the globe with thousands of employees. We started as a family-owned business and remain one today. People are valued like family because, in their way, they are. We are all part of the SYKES family, supported and appreciated at every level.

In 2004, John’s son, Chuck Sykes, was appointed CEO, with the same commitment to helping people, one caring interaction at a time.

Our work

What kind of work do we do?

We provide digital marketing, customer service, and technical support to some of the world’s foremost companies and brands. Around the world, we engage with our customers, customers via phone, video and chat helping them with purchase issues, transaction needs, technical support, and much more. We train our people on the most advanced technology so that every interaction we have can be it’s very best. That’s the power of our brand.

Work From Home
Customer Service
Work at a SYKES Facility
Customer & Business Services
Work at Corporate HQ
Marketing, HR, Accounting, Finance, IT, and more

85 million

We helped more than 85 million people solve problems, find solutions and put a lot of minds at ease.

Diversity, Equity & Inclusion

Where differences are celebrated.

At SYKES, our diverse team reflects the many backgrounds, cultures, ethnicities, genders, lifestyles, perspectives, and values of the local and global customers and communities we serve, allowing us to create meaningful connections and fulfill our mission.

PORTRAITS OF Our Culture

Mark Kyle keeps a positive attitude and encourages his coworkers.

Mark sends encouraging messages at least weekly to his coworkers, such as “Courage is not the absence of fear, but the triumph over it. The brave person is not he/she who does not feel afraid, but who conquers that fear.”