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OKWe’re a community of caring.
WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.
At SYKES, we’ve cultivated a culture of caring in everything we do. Working here feels like being part of a family, and we couldn’t be prouder of that.
Our history
Caring from the start.
John H. Sykes founded the company in 1977 with just three employees in Charlotte, NC. While it initially started with a focus on engineering services, John Sykes saw the increasing need for excellent customer service. Now SYKES spans the globe with thousands of employees. We started as a family-owned business and remain one today. People are valued like family because, in their way, they are. We are all part of the SYKES family, supported and appreciated at every level.
In 2004, John’s son, Chuck Sykes, was appointed CEO, with the same commitment to helping people, one caring interaction at a time.
Our work
What kind of work do we do?
We provide digital marketing, customer service, and technical support to some of the world’s foremost companies and brands. Around the world, we engage with our customers, customers via phone, video and chat helping them with purchase issues, transaction needs, technical support, and much more. We train our people on the most advanced technology so that every interaction we have can be it’s very best. That’s the power of our brand.
85 million
We helped more than 85 million people solve problems, find solutions and put a lot of minds at ease.
Diversity, Equity & Inclusion
Where differences are celebrated.
At SYKES, our diverse team reflects the many backgrounds, cultures, ethnicities, genders, lifestyles, perspectives, and values of the local and global customers and communities we serve, allowing us to create meaningful connections and fulfill our mission.
PORTRAITS OF Our Culture