This site uses cookies. To find out more, see our Cookies Policy

Account Manager in Fayetteville, NC at SYKES JOBS

Date Posted: 3/26/2019

Job Snapshot

Job Description

The Account Manager plans, coordinates, and directs the support serviced delivery on client accounts. This position takes the lead role in client interaction ensuring client satisfaction and providing account direction. Specific expense, revenue, and profit goals are established. The Account Manager is measured by the well being of her/his account specific financials, client satisfaction, and employee development and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage defined support services including planning, development, implementation, and maintenance for one or more accounts.
  • Meet or exceed account objectives for revenue and gross profit
  • Facilitate effective and appropriate communications between the account management team and support services staff within the call center
  • Develop and maintain client rapport and ensure client satisfaction as measured by end-user satisfaction, client surveys, and other client feedback
  • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.
  • Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
  • Maintain a high level of understanding with regard to the client and their industry to assist sales staff in identifying new business opportunities

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!