Customer Care Representative in Eugene, OR at Sykes

Date Posted: 10/9/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Eugene, OR
  • Date Posted:
    10/9/2017

Job Description

Overview

ARE YOU READY TO HELP THOSE IN THE US IMPACTED BY THE DEVASTATION OF THE RECENT HURRICANES AND MAKE MONEY FOR THE HOLIDAYS?

 

We are offering immediate seasonal opportunities to provide service to those in need AND make great money while doing it. 

In this role you will take inbound calls from victims of the recent hurricanes and help them find needed resources. What could be better than a job helping people?

GENERAL ESSENTIAL FUNCTIONS WHICH ARE REQUIRED:

  • Complete the initial disaster assistance registration procedure
  • Processes a variety of claims or requests for disaster assistance
  • Provides various types of information regarding available programs to people applying for disaster assistance
  • Conducts telephone interviews with disaster victims who have been affected by a declared disaster
  • Assist applicants by telephone, determine applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate
  • Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants
  • Conduct verification activities to determine eligibility of applicants for disaster assistance
  • Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants
  • Be empathetic to the callers
  • Use the telephone, headset, computer, mouse and keyboard
  • Must be able to type 25 words per minute
  • Previous customer contact experience a plus
  • Must successfully pass a background

ADDITIONAL INFORMATION:

  • FULL TIME SCHEDULES AVAILABLE
  • Hours of operation are: 6am-10pm
  • Consistent work schedules so you can plan your life
  • Inbound calls only
  • 2-day PAID TRAINING

 

 
Responsibilities

WANT TO HELP THOSE IMPACTED BY THE RECENT HURRICANES AND MAKE MONEY FOR THE HOLIDAYS?

 

 

We are offering immediate seasonal opportunities to provide service to those in need AND make great money while doing it. 

In this role, you will take inbound calls from victims of the recent hurricanes and help them find needed resources. What could be better than a job helping people?

GENERAL ESSENTIAL FUNCTIONS WHICH ARE REQUIRED:

  • Answer inbound calls, and provide information regarding the caller’s needs and explain the benefits available to them
  • Be empathetic to the callers
  • Use the telephone, headset, computer, mouse, and keyboard
  • Must be able to type 25 words per minute
  • Previous customer contact experience a plus
  • Must successfully pass a background and drug screening

ADDITIONAL INFORMATION:

  • FULL TIME AND PART TIME SCHEDULES AVAILABLE
  • Consistent work schedules so you can plan your life
  • Inbound calls only
  • 2-day PAID TRAINING

 

 

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