Customer Service Agent and Sales Specialist in Fayetteville, NC at Sykes

Date Posted: 4/28/2017

Job Snapshot

Job Description


Sykes Enterprises Incorporated

 

 

This position is responsible for providing our client’s customers with outstanding customer service while meeting and/or exceeding sales, customer service, productivity and quality standards/goals.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Adherence to SYKES policies on ethics and integrity.
  • Responsible for promoting and selling client’s products and services by emphasizing product features based on analyses of customers’ needs.
  • Meets all monthly sales objectives by approaching sales as a way of helping our client’s customers receive the best value for their money.
  • Promotes and recommends our client’s products and services based on customer's needs and interests.
  • Adheres to call flow methodology to increase sales and improve customer satisfaction.
  • Demonstrates professional closing techniques on every call and confirms sales when appropriate.
  • Acts as an Ambassador for the client by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of retaining customer's business and informs customer of those appropriate next steps, working with the customer to achieve issue resolution.
  • Maintains proficiency in programs, products and/or platforms assigned.
  • Maintains pertinent paperwork and records through data entry.
  • Communicates with co-workers to research problem and find solution.
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Communicates with team manager, team members and other teams regarding problems, solutions and trends.
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
  • May perform other additional duties and responsibilities as assigned.

 

EDUCATION and/or EXPERIENCE

 

No prior education or experience is required.

 

 

SUPERVISORY RESPONSIBILITIES

None.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Must have interest/desire to work in a sales environment
  • Strong customer focus
  • Outstanding oral and written communication and interpersonal skills
  • Must be computer literate
  • Strong evaluation and analysis skills
  • Strictly adheres and demands strict adherence to the company’s policies
  • Excellent attention to details
  • Must have ability to accept constructive feedback and apply coaching techniques.
  • Team Player

 

COMMUNICATION SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to speak and/or listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

SECURITY COMPLIANCE:

Employees are required to maintain compliance with SYKES Standards of Conduct (Ethics; Integrity; Safety; Security). Additionally, all employees worldwide are responsible for being an active participant in the SYKES Standards of Conduct programs in order to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

 

ETHICS COMPLIANCE:

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an equal employment opportunity and affirmative action employer.  We strive to treat all applicants and employees with respect and dignity.  Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

 

DISCLAIMER:

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position.  It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Apply Today!

Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center jobs, call centre jobs, costumer service, sales, sales jobs, jobs in sales, upsells, local jobs, careers, customer service careers, csr jobs

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs