Customer Service Agent Tech Support in Langhorne, PA at SYKES JOBS

Date Posted: 11/7/2019

Job Snapshot

Job Description

Our Client is committed to delivering the ultimate home listening experience to their users. In this position, you will play an integral role in delivering a superior customer service experience through all channels (email, phone, and social media). By delivering excellent customer support and channeling customer feedback to the business, you will help deliver their mission to fill every home with music

What You'll Do:

In our call center environment, you will:
  • Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
  • Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.
  • Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
  • Determine further action or final completion of customer cases received.
  • Follow-up with the customer until the issue is resolved.
  • Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues.
  • Work with music services and all operating systems (Mac, Android, Windows, and iOS).
  • Constantly learn, expand, and share your knowledge.
Skills You'll Need:
  • Must love music!
  • Creative troubleshooter, driven to solve an issue.
  • Knowledge of Mac/PC, Android and iOS operating systems strongly desired.
  • Strong technical understanding of the internet, networking, and computers are needed.
  • Preferred, but not required - Background in Computer Science or relatable certifications.

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