Customer Service Agent in Allentown, PA at Sykes

Date Posted: 7/28/2017

Job Snapshot

Job Description

 Customer Service Representative



SYKES hires full-time Customer Services Representatives in Allentown, PA. When customers call a support number because they need information on their insurance plans or schedule an appointment, they are actually calling SYKES. We help people by efficiently gathering customer information, assessing and fulfilling customer needs, and educating them on their best options! We provide awesome customer service on behalf of the big companies you deal with every day.


Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.



Job Requirements


  • Minimum – 1 year Call Center Environment
  • High school Diploma or equivalent
  • Understanding of a call center environment
  • Fluent in English 
  • Strong computer skills
  • Outstanding communication and interpersonal skills
  • Strong Problem Resolution Skills


We Love…

  • Medical or health care related work experience
    • Experience in the Medical Field
      • Medical Terminology
      • Medical Scheduling
      • Medical Insurance
      • Medical Receptionist
  • Post – secondary education
  • Team Players
  • 1 year + of customer service experience


You’ll Receive…

  • Medical, Dental, and Vision benefits
  • Career advancement opportunities
  • 401(K) contributions
  • Tuition reimbursement
  • Discounts on shopping, travel, and entertainment
  • Much more!

Please note that this is a sourcing job posting, currently at this time there are no open positions avaliable. 



SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Job Type: Full-time


Not the job for you? You probably have friends or family who might be interested in starting a career at SYKES, so please feel free to send them the link. 


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Job is located at Allentown PA site:

Sykes Enterprises, Incorporated

7150 Windsor Drive Suite 3

Allentown, PA 18106



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