Customer Service Agent in Allentown, PA at Sykes

Date Posted: 1/2/2018

Job Snapshot

Job Description


Customer Service Representative Medical Insurance


Please note that at this time we do not have any open posistions all applications will be reviewed and kept on file for all future opportunities. 


SYKES is looking for full-time Customer Services Representatives in Allentown, PA. You might have driven past our building near Tilghman Street and wondered what we do.

When customers call their healthcare provider they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

Job Requirements


  • Minimum – 1 year Call Center Environment
  • High school Diploma or equivalent
  • Understanding of a call center environment
  • Fluent in English and English/Spanish
  • Strong computer skills
  • Outstanding communication and interpersonal skills
  • Strong Problem Resolution Skills

We Love…

  • Medical or health care related work experience
  • Post – secondary education
  • Team Players
  • 1 year + of customer service experience


You’ll Receive…

  • Medical, Dental, and Vision benefits
  • Career advancement opportunities
  • 401(K) contributions
  • Tuition reimbursement
  • Discounts on shopping, travel, and entertainment
  • Much more!

Apply today or contact Melissa Werner at

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Job Type: Full-time


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