Customer Service Agent in Provo, UT at Sykes

Date Posted: 7/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Provo, UT
  • Date Posted:
    7/1/2018

Job Description

Sykes Enterprises is hiring Customer Service Representatives for our partner Capital One in Provo, Utah.

Hours of Operation: 6am-10pm daily
Pay: $12.00/hour, $0.50 increase after 6 months
Bonus: Starts after training and is paid monthly, this is not commission as we don’t do sales

The Details:

  • Answering basic inbound credit card questions for our US customers. This will be anything from taking a payment to filing a lost stolen report (don’t worry we will train you)
  • Training is full time for 5 weeks Monday-Friday, it’s important you have all the information you need to be successful
  • After training schedules are 30-40 hours per week depending on your preference, schedules will include at least 1 weekend day.
  • We have flexible schedules for students after training
  • You will have a dedicated Team Leader supporting you all along the way
This is truly a customer service position, no sales or pressure with unimportant metrics. We only use metrics that make for a good employee and customer experience. What does that mean?
  • We don’t hold our employees to average handle time (AHT) it doesn’t make sense to the customers or to you to limit the amount of time you can communicate
  • Inbound calls only, they actually want to talk to you!
  • No sales, really, we mean it!

So, what’s in it for you?
  • We have full benefits after 90 days (medical, dental, vision)
  • 401K and Employer contributions
  • Paid vacation
  • $5250 Tuition Reimbursement after 1 year of employment with us
  • A great environment. Everyone says it. We mean it.
  • We have full-time positions. We have part-time positions. Ask us about it
  • Discounts on shopping, travel & entertainment
  • Career Advancement Opportunities
  • Consistent Schedule

We want you. Really, we do. But here’s the catch:
  • Have a high school diploma or its equivalent
  • Must be at least 18 years or older
  • You must pass a background check & drug test

Provo Map: For location & where to park click HERE

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