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Customer Service and Sales Specialist- Chavies, KY in Chavies, KY at SYKES JOBS

Date Posted: 1/2/2019

Job Snapshot

Job Description

Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other?

EXCITING REASONS TO JOIN OUR CHAVIES, KY SYKES TEAM:

  • $10.25 per hour

  • Pay increases every 6 months up to $12 per hour

  • Monthly Performance Bonuses

  • Paid Training
  • Paid Time Off
  • Set work schedule so you can plan your life
  • Tuition reimbursement up to $5,250 annually

  • Medical, Dental, and Vision benefits

  • Advancement Opportunities

REQUIREMENTS

  • High School Diploma or GED

  • 18 years of age or older

  • Computer skills including keyboard, mouse and multi screen navigation

  • Previous customer contact experience a plus
  • ​Offered candidates will be required to complete and pass a 7 year criminal background check and oral drug test

On our Call Center team, you'll learn all about our customer’s wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do, too.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

  • Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas

  • Confidently offer new services and/or upgrades to all customers

  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems

  • Responsible for improving customer retention through programs and exemplary service provided to the customer

  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests

  • Continually maintain working knowledge of all client products, services and promotions

  • Make recommendations according to customer's needs on features, accessories, upgrades and options

  • Utilize operational systems to process purchases of products and services

  • It is important to note most schedules require afternoon/evening hours and one or both weekend days

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME

We love our employees and our customers! We want you to be excited about being at work and providing solutions. Our customers rely on us to solve their problems.

CHECK OUT OUR SIMILAR JOBS

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