Customer Service Call Center Rep - Bilingual English/Spanish in Amherst, NY at Sykes

Date Posted: 9/28/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Amherst, NY
  • Date Posted:
    9/28/2017

Job Description

Overview

Bilingual Customer Service Representative - (English/Spanish)

 

SYKES is looking for full-time Customer Services Representatives in Amherst, NY You might have driven past our building near Forest Rd and John James Audubon Parkway and wondered what we do.

 

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

 

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. 

 

This is the right job for you if you’re able to:

  • Speak fluently in Spanish and English on the phone and use a computer
  • Empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team

Nice to have (but not required):

  • Customer service background
  • Understanding of a call center environment
  • Experience with financial services, healthcare, technology companies, or something similar

SYKES offers you:

  • Health benefits
  • Career advancement opportunities / Promotion from within
  • 401K
  • Fun team environment
  • And more!

Training and Production Shifts: 

  • We have a strict no-miss attendance policy during training.
  • Production shifts are full time, 40 hours per week and are Monday through Friday from 11:30 AM to 8 PM and include either Saturday or Sunday with a day off during the week. At time of hire you will be assigned a production shift.

  

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

 


Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!


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