Dir. Area Operations Training in Tampa, FL at SYKES JOBS

Date Posted: 1/6/2020

Job Snapshot

Job Description

GENERAL PURPOSE: Responsible for planning, directing, and overseeing the management and financial profitability of up to five contact centers throughout an assigned regional call center operating the unit organization. The assigned region is determined by several factors, such as geography, clients, specific accounts, and revenue. Coordinates the day-to-day activities of assigned contact centers within the assigned region and analyzes operational practices for effectiveness and practicality. Assists in the formulation and implementation of policies and procedures to facilitate processes and clarify and correct procedural problems. Evaluates the feasibility of new or revised systems and procedures, and oversees audits to ensure compliance with established standards.

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