Director, Global Compliance Financial Services in Tampa, FL at Sykes

Date Posted: 5/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tampa, FL
  • Date Posted:
    5/11/2018

Job Description

This position will be responsible for the administration of internal and external financial services regulatory compliance controls for the company, globally. Such responsibility will include, but not be limited to, developing financial compliance controls with respect to:Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act. Additionally, this position will be responsible for developing and implementing financial services compliance controls based on foreign laws and regulations where the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Adheres to SYKES policies on ethics and integrity.
  • Designs and implements compliance policies and procedures along with compliance-based education a training programs.
  • Assess the effectiveness of the company’s compliance program (including its Compliance Management System, Staffing, and Management) against regulatory standards and expectations
  • Evaluates the company’s ability to identify, measure, monitor, and mitigate risks related to consumer compliance.
  • Develops internal control processes, compliance monitoring, auditing and remediation mechanisms that ensure organizational compliance with regulatory requirements.
  • Identifies potential issues and problems associated with financial services compliance and subsequently develops strategies to resolve them.
  • Ensures all aspects of client contractual compliance and the integrity of metrics reporting.
  • Develops compliance reporting and response processes to resolve internal and external complaints.
  • Provides expertise and direction to the Ethics & Compliance Department and Business units which relate to or impact the Company’s compliance with the federal laws across collections program.
  • Reviews and develops or revises policies and procedures relating to consumer regulations such as, but not be limited to, Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act, Unfair, Deceptive, Abusive Act or Practices.
  • Ensures departmental activities adhere to internal policies and are compliant with federal, state, and/or local regulatory requirements, including the FDCPA.
  • Develops strategies for maintaining compliance of the collections group without negatively impacting performance.
  • Establishes quality and performance standards, tracks progress, and presents findings to senior leadership.
  • Assists in responding to both internal and external regulatory inquiries concerning federal regulatory compliance.
  • Coordinates with Risk Management and Compliance Monitoring to maintain policies, procedures and testing and monitoring.
  • Works closely with Quality and Business units to put controls and audits in place to avoid exposure for the company and manage the company risk.
  • Communicates compliance findings and work in developing policies and procedure/training content around findings/observations.
  • Promotes and underscores the overall importance of federal regulatory compliance, and build upon our established compliance culture.
  • Reports, as determined by the Head of Ethics & Compliance, compliance reviews, findings and remediation plans to the company’s clients.
  • Engages in client compliance audit processes.
  • Attends client Quarterly Business Reviews, as needed.
  • Leads and directs the work of other employees.
  • May perform other additional duties and responsibilities as assigned.