Employee Engagement Specialist-Deland, FL in DeLand, FL at SYKES JOBS

Date Posted: 8/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    DeLand, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

GENERAL PURPOSE:This position is responsible for driving engagement within the site andbuilding brand awareness of Sykes Enterprises, Incorporated in localcommunities. They will achieve this by partnering with site Leadership,establishing connections with current employees and communityorganizations. This role will be a key member of the HR team partneringwith Operations Leadership, Talent Acquisition and the entire site andwill coordinate, organize and drive employee and community events.ESSENTIAL DUTIES AND RESPONSIBILITIES:- Adheres to SYKES policies on ethics and integrity.- Partner with Operations Leadership and Talent Acquisition toidentify, design and implement employee engagement events and campaignsthat aligns with the overall site engagement strategy.- Partner with Operations Leadership and Talent Acquisition toidentify, design and implement community events and campaigns torepresent SYKES favorably in the community and in partnership betweenNorth America Communications, Human Resources and Talent Acquisition.- Coordinate community relations efforts and events in partnershipwith Talent Acquisition and Site Leadership, as a part of the overallNorth America Communications and Public Relations region-wide strategy.- Assist in developing and executing communications campaignsdesigned by the North America Communications and Public Relationsdepartment, in conjunction with business strategies for SYKES' NorthAmerica region.- Develop and maintain relationships and partnerships with localorganizations to include local government and community organizations.- Partner with Operations leaders to identify, develop, and implementincentives such as raffles and contests with a primary focus onimproving performance and engagement along with decreasing absenteeismand attrition.- Oversee a committee made up of agents, support staff and managementto collaborate on ideas that make up the monthly activities calendar todrive engagement.- Create an effective communication plan and provide content forvarious communication vehicles to the site through email, boards, and TVscreens.- Partnering with Site Leadership to make the decisions on specificactivities and events that supports the overall site engagementstrategy.- Coordination and implementation of activities and events to helpdrive engagement.- May perform other additional duties and responsibilities asassigned.SUPERVISORY RESPONSIBILITIES: None Yes (See "General Management Duties andResponsibilities" addendum)EDUCATION and/or EXPERIENCEAssociates degree required, bachelor's degree preferred. 1-2 yearsprofessional level experience required; or an equivalent combination ofeducation and professional level related experience required.QUALIFICATIONS:To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.- Excellent oral and written communication and interpersonal skills- Excellent computer skills- Strictly adheres to the company's policies- Ability to act with integrity and trust in all work interactions.- Ability to be trusted with confidential information.- A team player with the ability to build rapport and establishestrust with coworkers and customers.PHYSICAL DEMANDS:The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularlyrequired to speak and listen. The employee frequently is required tosit. The employee is occasionally required to stand; walk; use hands tofinger, handle, or feel; and reach with hands and arms. The employeemay occasionally lift and/or move up to 25 pounds. Specific visionabilities required by this job include close vision, and ability toadjust focus.COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:Sykes Enterprises, Incorporated is firmly committed to conductingbusiness in compliance with the letter and spirit of the law and otheraccepted standards of business conduct as reflected in the company'spolicies. SYKES is proud to be an equal employment opportunity employer.SYKES is committed to selecting, developing, and rewarding the bestperson for the job based on the requirements of the work to be performedand without regard to race, age, color, religion, sex, national origin,ancestry, citizenship, disability/handicap, marital status, veteranstatus, sexual orientation, pregnancy, genetic information, genderidentity and expression, or any other basis protected by federal, stateor local law. EEO.DISCLAIMER:The preceding position description has been designed to indicate thegeneral nature of work performed; the level of knowledge and skillstypically required; and usual working conditions of this position. Itis not designed to contain, or be interpreted as, a comprehensivelisting of all requirements or responsibilities that may be required byemployees in this position.

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