Generalist II HR Service Delivery in Sumter, SC at Sykes

Date Posted: 4/28/2017

Job Snapshot

  • Employee Type:
  • Location:
    Sumter, SC
  • Date Posted:

Job Description

This position provides support in the handling of all human resources activities across multiple centers or for large, complex sites (700 + headcount), by improving efficiencies and customer support within the site with primary focus on recruitment and retention efforts.  Coordinates, trains, and administers human resources programs, processes, activities, and policies for site personnel and participates in the administration of all human resources activities and function.


  • Adheres to SYKES policies on ethics and integrity.
  • Assists the US Recruitment team with the recruitment, pre-screening and orientation of qualified new employees to meet the needs of the business.
  • May supervise other HR personnel and provides guidance to HR and administrative personnel located at the site.
  • Acts upon and assists with the thorough and impartial investigation of reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
  • Works closely with Site Leadership and HR Management with investigation and resolution of misconduct and/or fraud incidents and other employee relations issues.
  • Strengthen management capability by providing coaching and counsel to first line managers to strengthen and develop their own leadership skills.
  • Prepares and processes employee related HR paperwork for functional area according to established procedures.
  • Liaison between departments on questions concerning payroll and timekeeping when necessary.
  • Support Center’s compliance with state/federal employment and benefit laws, HR policies, and the support center’s personnel policies, procedures, and guidelines.
  • Assists HR Manager with preparation of terminations, ensure approvals are gained and all exit paperwork including pay is completed.
  • Responsible for center's unemployment claims administration and company representation at unemployment compensation hearings.
  • Actively participates in the Site Safety Program.
  • Maintains records and reports concerning on-the-job injuries and workers compensation.
  • Analyze data and use technology to proactively identify and diagnose business needs / opportunities and develop solutions to meet those needs
  • Continually and proactively coaches and counsels the center’s management staff on thorough and timely employment record documentation.
  • Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center.
  • May prepare internal employee communications.
  • Track compliance of required management training.
  • Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives.
  • May perform other additional duties and responsibilities as assigned.







Yes (See “General Management Duties and Responsibilities” addendum)


Bachelor's degree and a minimum of 3 – 5 years HR related experience required; or equivalent combination of education and HR related experience. PHR or SPHR Certification preferred.


Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must maintain a high level of confidentiality
  • Ability to be motivated and self-directed
  • Strong management and leadership skills
  • Strong training and mentoring skills
  • Strong PC skills; Microsoft Office. ADP Global View, a plus
  • Excellent communication, organizational skills, and ability to meet deadlines
  • Knowledge of applicable state and federal employment laws, legal requirements, and labor statues and regulations
  • Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
  • Possesses strong conflict resolution and mediation skills.
  • Outstanding oral and written communication and interpersonal skills
  • Discretion and confidentiality required
  • Strong attention to detail and problem solving skills
  • Proven ability to manage multiple tasks and demonstrate flexibility
  • A certain degree of creativity and latitude is required



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to speak and/or listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.



Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity and affirmative action employer.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.



The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position.  It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. 


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