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High Value Account Manager in Wise, VA at SYKES JOBS

Date Posted: 2/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Wise, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/18/2019

Job Description

High Value Account Manager


Intuit seeks motivated and creative account managers who will partner with our High Priority Customers and ensure their long-term success. The successful applicant will focus on developing the relationship and driving retention while also identifying new revenue opportunities from the existing customer base. As the Customer Success Manager, you will advocate customer needs/issues cross-departmentally while still meeting your productivity metrics. You will report to the High Value Manager and manage up to 1000 accounts at any given time. We’re looking for a customer obsessed, relationship oriented, self-starter who values integrity, trust and customer engagement.

Customer Manager Responsibilities
  • Own and manage relationship with assigned clients
  • Establish a trusted/strategic advisor relationship
  • Work with clients to establish critical goals, or other key performance.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.
  • Operate as the lead point of contact for any and all matters
  • Collaborate with other departments to ensure resolution of issues
Qualifications and skills
  • Advanced problem resolution skills and communication abilities
  • Solid technical knowledge
  • Ability to work independently to reach daily metrics
  • Excellent organization skills
  • Excellent consulting skills
  • Comfortable working under pressure in a fast-paced environment
  • Creative Problem Solving
Schedule and Wages
  • The department is open 8am to 8-pm/no late evenings
  • No weekends
  • No major holidays
  • $12.50 per hour plus lucrative bonuses

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