Inbound Sales Customer Service Representative in Fayetteville, NC at SYKES JOBS

Date Posted: 7/1/2019

Job Snapshot

Job Description

Our Sykes Fayetteville location is hiring INBOUND SALES REPS to join one of our largest Telecom Client accounts. Come check us out and see all the opportunity to grow and learn at SYKES.

EXCITING REASONS TO JOIN OUR SYKES TEAM:
  • $12.00 per hour, plus incentives
  • Tuition reimbursement up to $5,250 annually
  • Medical, Dental and Vision benefits
  • Paid Time Off & 401K
  • Career advancement job opportunities
  • On-the-job paid training

GENERAL ESSENTIAL FUNCTIONS:
  • Meet monthly sales quotas!!!!
  • Answer INBOUND Customer Calles and inquiries concerning service, products, equipment and report problem areas.
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems.
  • Triage, troubleshoot and resolve known service issues and address routine customer questions.
  • Examines complex problems to assist customers with appropriate solutions.
  • Answers inquiries by researching, locating, and providing information.
  • Courteous and able to demonstrate sensitivity to customer needs.
  • Responds to customers with empathy and an understanding of urgency.


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