Manager Account Operations Training in Las Vegas, NV at SYKES JOBS

Date Posted: 6/7/2019

Job Snapshot

Job Description

GENERAL PURPOSE: This position is responsible for coordinating agent-level training,learning and development for multiple sites, multiple clients in asite, or multiple virtual clients, with more than 350 seats, byperforming the following duties and ensuring required standards oftraining set by the client(s) and North America Learning Services areachieved and maintained. This position includes planning, preparing, anddelivering account-specific training to SYKES customer support agentsusing diverse methods including classroom instruction, one-on-onementoring, and facilitation of e-learning opportunities.

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