Mgr Area Operations Recruiting - Morristown, TN in Morristown, TN at Sykes

Date Posted: 4/13/2018

Job Snapshot

Job Description

Mgr Area Operations Recruiting - Morristown, TN


This position is responsible for providing leadership, consultation and expertise in call center-based recruitment and related support-personnel recruitment to meet strategic and tactical hiring requirements while ensuring alignment with Organizational Goals to identify, select, and retain top talent.


> Adherence to SYKES policies on ethics and integrity.

> Provide leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring; supported by relevant, meaningful and regularly updated metrics.

> Provide personal, “hands-on” involvement, direction and support – and be accountable for -- all recruiting initiatives.

> Proactively develop candidate pipelines through traditional and innovative sourcing methods, including social media avenues, job fairs and any emerging technology-based methods.

> Research and maintain updated database of sourcing and recruiting methods used by successful competitors and other companies involved in high volume recruiting.

> Create tools for the Regional Operations teams to perform sourcing and recruiting functions; and provide appropriate coaching and counseling.

> Align Talent Acquisition strategies with sourcing and recruiting strategies.

> Translate Talent Acquisition strategies into adapted Regional action plans and provide support and training to on-site recruiters.

> Design, lead and manage the relationships, operations and performance of existing and future site-level, and Regional Recruiters and put audit recruiting processes in place.

> Proactively enhance candidate pipeline effectiveness through systematic development of industry and community relations.

> Meet regularly with corporate leaders, Regional leaders and hiring managers to listen to input and discuss ways to improve all aspects of the programs and processes.

> Establish pre-employment process for sites and clients and coordinate employment offer development with internal professional staff and extend and negotiate employment offers to candidates.

> Travel as needed, up to 75% of time, including trips scheduled, at times, with short notice.

> Develop highly effective recruiting team to ensure all US recruiting requirements, both management and non-management, are met consistently and effectively.

> May perform other projects, additional duties and responsibilities as assigned by management.


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