Mgr Area Operations Recruiting in Boise, ID at Sykes

Date Posted: 9/25/2017

Job Snapshot

  • Employee Type:
  • Location:
    Boise, ID
  • Date Posted:

Job Description


We are a digital marketing, customer service, and technical support provider to some of the world’s most amazing brands.  This year marks our 40th Anniversary – come grow with us!

We are looking for a top performing Recruiting Manager at our Boise, ID site to lead a team of recruiters and coordinators who work to hire top Customer Service Agents for multiple clients. Responsibilities include strong partnerships with VPs, Directors, Training, Operations, Workforce Management and Human Resources Partners to set and drive strategy, goals, process, and metrics while managing the recruitment team to effectively manage hiring demand and recruiting processes across the Site.

What will this role offer you? A visible opportunity to shape the success of the organization by meeting all class fill needs and ensuring a healthy applicant pipeline via strong marketing and community involvement. Other offerings include a rewarding career, highly collaborative teams, and a fun and passionate work environment.

If you have a passion for high volume recruitment and sourcing, have developed/led teams of 5 or more, and have experience scaling to large talent acquisition goals, we want to talk with you!



  • Adherence to SYKES policies on ethics and integrity.
  • Provide leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring; supported by relevant, meaningful and regularly updated metrics.
  • Provide personal, “hands-on” involvement, direction and support – and be accountable for -- all recruiting initiatives.
  • Proactively develop candidate pipelines through traditional and innovative sourcing methods, including social media avenues, job fairs and any emerging technology-based methods.
  • Research and maintain updated database of sourcing and recruiting methods used by successful competitors and other companies involved in high volume recruiting.
  • Create tools for the Regional Operations teams to perform sourcing and recruiting functions; and provide appropriate coaching and counseling.
  • Align Talent Acquisition strategies with sourcing and recruiting strategies.
  • Translate Talent Acquisition strategies into adapted Regional action plans and provide support and training to on-site recruiters.
  • Design, lead and manage the relationships, operations and performance of existing and future site-level, and Regional Recruiters and put audit recruiting processes in place.
  • Proactively enhance candidate pipeline effectiveness through systematic development of industry and community relations.
  • Meet regularly with corporate leaders, Regional leaders and hiring managers to listen to input and discuss ways to improve all aspects of the programs and processes.
  • Establish pre-employment process for sites and clients and coordinate employment offer development with internal professional staff and extend and negotiate employment offers to candidates. Ø
  • Develop highly effective recruiting team to ensure all US recruiting requirements, both management and non-management, are met consistently and effectively.
  • May perform other projects, additional duties and responsibilities as assigned by management.




Bachelor’s degree required. Seven plus years of large-scale, high-volume recruiting management experience required, preferably within a call-center environment; or any equivalent combination of related training/education and experience required.

Job Requirements

  • Has proven history in leading high-performing recruiting teams.
  • Judgment, intelligence, and sensitivity; exercised in concert at all times to meet the needs of individuals, groups and the company.
  • Project management skills; including the effective use of metrics, project planning, professional and technical judgment, and analytical and reporting skills.
  • Ability to Four-year degree and/or equivalent work experience.
  • Seven plus years of large-scale, high-volume recruiting management experience, preferably within a call-center environment.
  • Orchestrate resources to accomplish multiple objectives in a demanding, fast-paced, results-oriented environment.
  • Proven results-oriented, relationship-building skills and expertise in partnering with customer groups ranging from Executive Leadership to rural, non-business oriented community members.
  • Knowledge of relevant laws and regulations in U.S. employment jurisdictions and ability to quickly recognize and acquire knowledge needed in non-U.S. employment jurisdictions.
  • Strong and effective written and verbal communication skills; with ability to recognize and exercise appropriate style and levels of communication for customer groups ranging from Executive Leadership to rural, non-business oriented community individuals and groups.
  • Genuine empathy for individuals at every stage of the recruiting process.
  • Ability to multitask continuously; especially across multiple projects, different locations and extremely diverse position levels.

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


Employees are required to maintain compliance with SYKES Standards of Conduct (Ethics; Integrity; Safety; Security). Additionally, all employees worldwide are responsible for being an active participant in the SYKES Standards of Conduct programs in order to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.


Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity ( SYKES is proud to be an equal employment opportunity and affirmative action employer. We strive to treat all applicants and employees with respect and dignity. Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.


The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




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