Mgr, Talent Management & Leadership Development in Tampa, FL at Sykes

Date Posted: 8/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Date Posted:

Job Description

This position supports North America Operations to improve the effectiveness of the business through collaboration with business leaders and other functional areas by delivering strategic talent management and leadership development initiatives. Practice areas include: leadership development, assessment and onboarding, talent/performance management, employee engagement/retention, and organizational culture.


  • Adheres to SYKES policies on ethics and integrity.

  • Coaches Operations and Site Leaders on how to implement key talent management and leadership development initatives.

  • Partners with Operations leadership and HR Partners to develop leadership development programs and resources.

  • Empowers Site Leadership to deliver development programs and resources, providing effective support and feedback to ensure the content is effective and reinforced on a regular basis. Continually assesses leadership programs, technology, best practices, and talent capabilities to make improvements.

  • Trains, coaches, and advises management on the use, development, and implementation of individual development plans (IDPs).

  • Designs and implements assessment and onboarding strategies/processes/tools.

  • Develop and/or implement career pathing tools and experiences, e.g., leadership behaviors, on-the-job development resources, access to other learning opportunities.

  • Designs and implements effective performance management processes, tools, and resources.

  • Trains and works with Site Leadership to ensure completion of performance management steps; tracks status and follows up as needed.

  • Partners with HR and Operations Leadership to promote Sykes culture through ongoing training and engagement action planning.

  • Consults with HR and business leaders to identify ad hoc talent needs and solutions.

  • Influences and communicates effectively with leadership to drive innovation.

  • Develops and executes marketing and communication strategies to promote leadership development and learning at SYKES (in partnership with HR Communications).

  • Manages projects/teams of varying size and scope.

  • Travel as business needs require, including trips scheduled, at times, with short notice.

  • May perform other additional duties and responsibilities as assigned.


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