OMD Analyst - Fort Smith, AR in Fort Smith, AR at Sykes

Date Posted: 4/10/2018

Job Snapshot

Job Description

OMD Analyst - Fort Smith, AR

GENERAL PURPOSE:

This position assists with long range planning and on-going analysis ofreal time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrativereports and recommendations, and participate in the analysis and interpretation of data as appropriate. Generate/develop & maintainreports/systems to ensure Service Level Agreement.

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