OMD Analyst II in Fort Smith, AR at SYKES JOBS

Job Description

• Adheres to SYKES policies on ethics and integrity.
• Collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time.
• Prepare statistical and narrative reports and recommendations, and participate in the analysis and interpretation of data as appropriate.
• Generate/develop & maintain reports/systems to ensure Service Level Agreement.
• Collect, read, analyze, interpret, and summarize data in preparation & generation of statistical and analytical reports.
• Act decisively to solve account specific/individual issues related to data generation/analysis/interpretation
• Maintain collection and tracking of relevant data.
• Maintain appropriate records of contacts and results on a daily basis.
• Design and/or develop specific systems for collection, tracking, and reporting of data.
• Compile data and analyze past and current trends.
• Provide a variety of reports to Operations, Administration, and HR department.
• Work closely with management to assure that their reporting needs are satisfied.
• Play a lead role in the support team.
• Perform miscellaneous job-related duties as assigned.
• Interact/Coordinate with management in an organized manner resulting in effective data collection and analysis.
• Collaborate with management to gain knowledge of specific work situations requiring employees to better understand changes in process, policies, procedures, & regulations of SYKES.
• Work in accordance with the rules, roles and responsibilities set/specified by immediate supervisors.
• Keep all commitments made to SYKES and the client.
• Deliver reports on time as requested by the client and/or management.
• Define and manage achievement of client performance objectives.
• Create and Maintain agent level schedules and attendance reporting.
• May perform other additional duties and responsibilities as assigned.