Seasonal Part Time Customer Service Agent in Las Vegas, NV at Sykes

Date Posted: 9/12/2018

Job Snapshot

Job Description

SYKES in Las Vegas is seeking to hire people with a passion for helping people one caring interaction at a time. On the SYKES Customer Service and Technical Support Call Center team, you’ll learn all about our customers’ wants, needs, and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!
If you feel like you don’t know much about these topics, not to worry! Most of our new hires don’t either, which is why SYKES offers paid training to teach you how to provide great customer support.

Our ideal candidate is awesome at the following:
  • A passion to help those in need; Customer Service and Technical Support Excellence
  • Strong desire to help and take ownership on seeing things through
  • Curious, with a desire to always learn more, including strong problem-solving skills
  • Ability to work as a team member, as well as independently with minimal supervision
  • Effectively communicates, both written and verbally
  • Troubleshoot basic and routine customer issues that are technical in nature
  • Ability to multi-task and adapt to changes quickly
  • Dependable and flexible to rotate shifts, as needed
  • High school diploma or GED is required, and you must be at least 18 years of age

Essential Functions/Core Responsibilities:
  • Assist customers with questions and problems; research and provide a resolution
  • Provide Technical Support to Troubleshoot issues
  • Solve problems that may be unstructured and require use of conceptual thinking
  • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer experience and business performance

Reasons why joining SYKES in Vegas is a GREAT idea:
  • Our mission: We Help People, One Caring Interaction at a Time!
  • Competitive base pay starting at 11.30/ hour plus monthly incentive pay based on your performance
  • Family-friendly environment that harbors team work

Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today to join an incredible work environment characterized by caring interactions that deliver a family atmosphere and a stellar customer service experience!
Required qualifications, skills and experience EDUCATION and/or EXPERIENCE
High school diploma or equivalent, or current student status. Post high school education preferred. Six months to one-year experience in customer support preferred. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Outstanding oral and written communication and interpersonal skills
  • Strong computer skills
  • Strong evaluation and analysis skills
  • Strictly adheres and demands strict adherence to the company’s policies
  • Excellent attention to details
  • Team Player
  • Successful completion of LEAP Behavioral Assessment

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

DISCLAIMER:
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs