Technical Support Specialist in Langhorne, PA at Sykes

Date Posted: 7/28/2017

Job Snapshot

Job Description

This requisition is to collect applications in anticipation of future and current hiring needs. As positions become available, qualified applicants will be contacted.


Located behind the Oxford Valley Mall and Regal Cinema Movie Theater.


Sonos is committed to delivering the ultimate home listening experience to their users. As a Technical Support Specialist you will play an integral role in delivering a superior customer service experience through all channels (email, phone, and social media). By delivering excellent customer support and channeling customer feedback to the business, you will help deliver their mission to fill every home with music.


About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.


What You’ll Do

* Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation. 

* Pro-actively take ownership of open issues and interface successfully with management and the engineering team.

* Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. 

* Follow-up with the customer until the issue is resolved. 

* Identify, analyze and solve software and hardware issues.

* Work with music services and all operating systems (Mac, Android, Windows and iOS).

* Constantly learn, expand and share your knowledge.


Skills You’ll Need

* Must love music!

* Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software. 

* Customer service oriented with excellent communication skills.

* Inquisitive, bright & creative troubleshooter.

* True team player, no 9-5 mentality.

* Driven to go the extra mile to solve an issue. 

* Knowledge of Mac/PC, Android and iOS operating systems strongly desired. 

* Knowledge in CCNA, CWNA, MCSA, N+, A+ are a plus.

* Background in Computer Science or other related fields are preferred.


How to Audition

Apply now and if there is a strong match, you'll be invited for an interview.


More About Their Band

In 2002, Sonos set out to reinvent home audio for the digital age. Their mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, they've remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. They've seen their vision capture the imaginations of music lovers in more than 60 countries, as they've continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

Apply now and find out why we were voted Best Place to Work in 2016 and 2017 by The Intelligencer, Bucks County Courier Times, Burlington County Times, and!


Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call centre jobs, costumer service, local jobs, careers, customer service careers, csr jobs, team, rep, agent, technical support, computer networking