Time Coordinator in Boise, ID at Sykes

Date Posted: 10/1/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boise, ID
  • Date Posted:
    10/1/2017

Job Description

Overview

SUMMARY
The Time Coordinator position is responsible for the oversight and data accuracy of the time management processes and data accuracy used to manage and pay the US employee field locations. The main objective of the Time Coordinator is to ensure that time card rejections are corrected and edits are executed according to company policies, standards and strategies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.

  • Responsible for accurate and timely reporting of the time management processes for hourly US employee field locations utilizing the time system tools:
  • Monitor and report the adherence to daily time management processes in timekeeping and attestation.
  • Review and update/edit employee time data to ensure the completion of all information required to execute employee time card edits (e.g., notes and comments fields).
  • Perform corrections to employee time data when the time card is rejected by the employee ensuring the completion of all information required to execute employee time card edits (e.g., notes and comments fields).
  • Evaluate and correct possible missed errors (e.g., exceptions, missed punches, unpaid breaks, incorrect time codes, rejection codes, changes).
  • Monitor time transactions for issues leading to under or overpayment (i.e., the deletion and addition of time)
  • Maintains employee badge information and updates as needed.
  • Monitor overtime and the accuracy of activity codes on the time cards.
  • Reconciles Agent phone hours to their clocked hours.
  • Effectively communicates with Operations management to identify processing issues and/or areas of concern and help resolve overall data issues.
  • Works daily with supervisors and employees on time discrepancies.
  • Produces weekly change reports to communicate to internal stakeholders the time card edits made during the period.
  • Manages outstanding corrections and works with HRSC Time Coordinator to ensure all corrections are completed before payroll close.
  • May perform other additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES
 
None       
 
EDUCATION and/or EXPERIENCE
High school diploma or GED required. Three to six months prior experience required.  Experience with Kronos or other enterprise time management system highly desired.

 

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent organizational skills and ability to manage multiple task
  • Detailed oriented, accurate and ability to meet deadlines
  • Excellent oral and written communication skills
  • Familiarity with Kronos or other time management system
  • Strong interpersonal skills and ability to work effectively with supervisors and other team members
  • Strong computer skills and knowledge of Microsoft Suite

COMMUNICATION SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
 
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
 
SECURITY COMPLIANCE:
Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Additionally, all employees world-wide are responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
 
ETHICS COMPLIANCE:
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status, nor will they be discriminated against on the basis of disability. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability.
 
DISCLAIMER
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs