SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Inbound Sales Customer Service Representative

Date Posted: 03/21/2020

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Job Description

We're still hiring! In this time of uncertainty, the SYKES Job Squad is using our video interviewing tools to continue to interview, while keeping your health and safety top of mind.

You'll be able to interview from your own home 100% virtually.

We'll also be flexible with your start date and location until the SYKES family can safely return to our sites. Get started with your new career and apply now!

Our Sykes Fayetteville location is hiring INBOUND SALES REPS to join one of our largest Telecom Client accounts. Come check us out and see all the opportunity to grow and learn at SYKES.


* $12.00 per hour, plus incentives
* Tuition reimbursement up to $5,250 annually
* Medical, Dental and Vision benefits
* Paid Time Off & 401K
* Career advancement job opportunities
* On-the-job paid training


* Meet monthly sales quotas!!!!
* Answer INBOUND Customer Calles and inquiries concerning service, products, equipment and report problem areas.
* May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems.
* Triage, troubleshoot and resolve known service issues and address routine customer questions.
* Examines complex problems to assist customers with appropriate solutions.
* Answers inquiries by researching, locating, and providing information.
* Courteous and able to demonstrate sensitivity to customer needs.
* Responds to customers with empathy and an understanding of urgency.


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* Must be at least eighteen (18) years old
* High School Diploma or GED required
* MUST have at least 1 year of previous sales experience
* Strong communication skills (written and verbal) required
* Previous sales experience and a strong drive to succeed

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!