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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Representative, Travel Concierge

Date Posted: 01/06/2021

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you. Join us as an Elite Travel Consultant representing one of the world's largest travel groups at the DeLand location! You'll shine in this role if you have a passion for and experience in the travel industry. In this role, you'll answer inbound customer requests by phoneand chat concerning travel planning to an elite customer base in a fun team environment.

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours per week)

• 100% Paid Training

• Excellent benefits package including: medical, dental, vision, life insurance

• 401K Retirement Plan With Company Match

• Generous Paid time off

• 100% free college tuition program throughUniversity of Arizona(online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Typing speed of 35 wpm

• Strong knowledge of world geography

• GDS experience for service agents (preferred)

• Minimum 1 year of previous call center customer service experience (preferred)

• At least 3 years of previous travel experience (preferred)

• College degree (preferred)

• Bilingual Spanish/English (preferred)

About SYKES

SYKES DeLand is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family . Answer the call! Apply now to start your journey to a new, exciting career with SYKES DeLand!

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Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!