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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 03/21/2020

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Job Description



We're still hiring! In this time of uncertainty, we are using our video tools to continue to interview, while keeping your health and safety top of mind. You'll be able to interview from your own home or wherever is convenient for you. If future changes happen where we are required to close the site, we will be flexible with your start date and location until the SYKES family can safely return.

SYKES is growing & hiring Customer Service Professionals for our major financial institution partner in PROVO, UTAH! SYKES is an international company backed by 41+ years of stability and growth. We pride ourselves on an engaging environment focused on our employees and would love to have you come learn more about us and how you fit into our culture. Watch a quick video about us for more information: https://www.sykes.com/videos/what-is-sykes/

Location: 198 East 1600 South BLD 4 Provo, Utah 84606

Job Type: Inbound Customer Service

Hours of Operation: 6 AM -10 PM daily

Salary: $12.00/hour

* $0.50 increase after 6 months
* Monthly bonuses

Schedules: Full-time & Part-time options after training

* Flexibility for students
* No shift bids

Training: 4 weeks paid; Full-time

* 1:30 PM - 10:00 PM, Mon - Fri

Requirements:

* High school diploma or equivalent
* At least 18 years or older
* Pass a background check

Skills & Qualifications:

* Basic computer knowledge and understanding
* Ability to successfully navigate multiple screens
* Friendly & empathetic personality
* Basic navigation knowledge of websites & apps
* Strong problem-solving skills
* Effective communication via phone
* Dependable with high self-accountability

Job Overview:

* Inbound U.S. customer calls, no sales
* Answer a variety of credit card questions
* Website/app support & troubleshooting
* Provide accurate information on every call
* No average handle time expectation
* Consistent schedule
* Career advancement opportunities

Benefits:

* Medical
* Dental
* Vision
* Paid Vacation
* Employee Discounts
* Tuition Reimbursement
* Employer Matching 401K
* 100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford University!

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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