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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent - Bilingual

Date Posted: 09/19/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Bilingual (Spanish/English) Customer Service Representative representing a large financial institution at our Fort Smith location. In this role, you'll assist customers by answering their questions, processing transactions and resolving issues. You'll shine in this role if you have a passion for connecting with people and enjoy solving problems. Best of all, you'll work in a fun team environment.

During this time of the COVID-19 pandemic, the SYKES Fort Smith Recruiting Team is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now to schedule your Virtual interview..

Work with us and you'll enjoy:

* Full-time schedule (40 hours/week)
* Competitive base pay + monthly bonus opportunity
* 100% paid training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Paid time off
* Tuition reimbursement program & more!

About SYKES

SYKES Fort Smith is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fort Smith!

EEO statement

EOE/Veteran/Disabled

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old
* Strong problem-solving skills
* Passion for helping people
* Typing speed of at least 25 wpm
* Previous call center experience a plus, but not required
* Excellent bilingual communication skills, both written and verbal (Spanish/English)

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!