HR Business Partner

Date Posted: 02/19/2020

Job Snapshot

Job Description


Working within established policies from SYKES Corporate Human Resources Department, this position is responsible for all center-wide aspects of human resources and personnel management. Coordinates and administers human resources programs and policies including performance/development programs, compensation, benefits, employee relations, training, HRIS, and health and safety programs in the Call Center. Provide guidance to management staff relating to human resources administration and employee relations.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


* Support Center's compliance with state/federal employment laws, corporate HR policies, and the support center's personnel policies, procedures, and guidelines
* Identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee morale
* Maintenance and timely/accurate data entry of employment records and payroll database.
* Assure on a timely basis, a sufficient flow of qualified, eligible, applicants'
* Maintains current awareness of the local and regional job market and competitive wage requirements'
* Provides thorough & timely employee benefits orientation and enrollment to new-hires and management training to new management staff. Employment/Benefit Law Compliance and Company Policy/Procedure Observance:
* Responsible for the center's compliance with all state and federal employment and benefit laws and must maintain a personal awareness of them through reading and training
* Responsible for knowing and applying all company policies and procedures and assures that information and training is in place for employee and management understanding.
* Acts upon and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees
* Maintains records and reports concerning on-the-job injuries and workers compensation
* Responsible for unemployment claims administration and company representation at unemployment compensation hearings. Employment/Compensation/Benefits/HRIS/Payroll Administration
* Responsible for all employment records being well documented, accurate, maintained, and retrievable
* Continually and proactively coaches and counsels the center's management staff on thorough and timely employment record documentation.
* Maintains current and accurate payroll & benefits records in HRIS.
* Validates and assures timely completion of payroll period reports to corporate. Employee Relations/ Retention
* Aggressively and routinely works to identify causes and, in conjunction with other Center management, develops and implements programs and/or activities designed to reduce employee turnover including compiling and analyzing
* Exit interview statistics
* Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its' goals and objectives
* Continually monitor, assesses progress, and recommend or take action, as necessary, to keep positive perceptions within the center.
* Directly responsible for required management training as designated by corporate or the Center Director.

Desired qualifications, skills and experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Bachelor's degree (B. A.) preferred and at least four year's related experience required.
* Strong management and leadership skills
* Strong training and mentoring skills
* Strong PC skills; Microsoft Office & Lawson, a plus
* Excellent communication, organizational skills, and ability to meet deadlines
* Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
* Possesses strong conflict resolution and mediation skills.
* Outstanding oral and written communication and interpersonal skills
* Discretion and confidentiality required
* Strong attention to detail and problem solving skills
* Knowledge of labor laws & regulations

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