SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 03/21/2020

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Job Description

We're still hiring! In this time of uncertainty, the SYKES Job Squad is using our video interviewing tools to continue to interview, while keeping your health and safety top of mind. You'll be able to interview from your own home or wherever is convenient for you. We'll also be flexible with your start date and location until the SYKES family can safely return to our sites. Get started with your new career and apply now!

Small businesses play a critical role in our communities and fuel the nation's economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market. What would your community be like without them? Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!

Sykes in DeLand is seeking to hire people with a passion for helping small businesses succeed. Sykes customers are small businesses that use QuickBooks to run their business. The Sykes team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.

Accountable for recognizing and recommending when there are needs-based up-sell & cross-sell opportunities. Can proactively apply the offering capabilities to the customer situation; recommend additional offerings and speak broadly about all Intuit offerings while also exploring additional details as customer need arises

If you feel like you don't know much about these topics, no worries. Most of our new hires don't either and that's why Sykes offers paid training to teach you how to use QuickBooks and help provide awesome customer support.

SYKES offers you:

* $12.00 hourly rate
* Health benefits
* 100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford University.
* Performance incentives
* Paid training
* Career advancement opportunities
* 401K
* Fun team environment
* And more!


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Our ideal candidate is awesome at the following:

* A passion to help those in need; Customer Service Excellence
* Strong desire to help and take ownership on seeing things through
* Curious, with a desire to always learn more, including strong problem solving skills
* Ability to work as a team member, as well as independently with minimal supervision
* Effectively communicates, both written and verbally
* Troubleshoot basic and routine customer issues that are technical in nature
* Ability to multi-task and adapt to changes quickly
* Dependable and flexible to rotate shifts, as needed
* High school diploma or GED is required and you must be at least 18 years of age

Essential Functions/Core Responsibilities

* Assist customers with QuickBooks; research and provide resolution to questions and problems
* Troubleshoot issues that are technical in nature; including hardware, software and networking
* Solve problems that may be unstructured and require use of conceptual thinking skills
* Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
* Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
* Prepare complete and accurate work including appropriately notating accounts as required
* Participate in activities designed to improve customer experience and business performance

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!