SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

HR Generalist

Date Posted: 03/21/2020

Job Snapshot

Share this job

Job Description

This position provides generalist and administrative support to site leadership and HR management by improving efficiencies and customer support within the site. Coordinates, trains, and administers human resources programs, processes, activities, and policies for site personnel and participates in the administration of all human resources activities and function.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


* Works with Site employees to help with all HR matters
* Acts upon and assists with the thorough and impartial investigation of reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
* Prepares and processes employee related HR paperwork for functional area according to established procedures.
* Works with employees on LOA / FMLA needs
* Be an advocate for employees with engagement and employee appreciation

Desired qualifications, skills and experience

Education and Experience

* Bachelor's degree and a minimum of 2 years HR related experience required; or equivalent combination of education and HR related experience. PHR or SPHR Certification preferred.
* Strong understanding of FMLA, FLSA, OSHA, ADA, and EEO are also required.
* Knowledge of Federal and State labor laws & regulations
* Experience with Employee Engagement
* Possesses strong conflict resolution and mediation skills.

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!