HR Generalist

Date Posted: 02/19/2020

Job Snapshot

Job Description

This position provides generalist and administrative support to site leadership and HR management by improving efficiencies and customer support within the site. Coordinates, trains, and administers human resources programs, processes, activities, and policies for site personnel and participates in the administration of all human resources activities and function.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


* Adheres to SYKES policies on ethics and integrity.
* Acts upon and assists with the thorough and impartial investigation of reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
* Assists Site Leadership and HR Management with investigation and resolution of misconduct and/or fraud incidents and other employee relations issues.
* Prepares and processes employee related HR paperwork for functional area according to established procedures.
* Liaison between departments on questions concerning payroll and timekeeping when necessary.
* Support Center's compliance with state/federal employment and benefit laws, HR policies, and the support center's personnel policies, procedures, and guidelines'
* Assists HR Manager with preparation of terminations, ensure approvals are gained and all exit paperwork including pay is completed.
* Responsible for center's unemployment claims administration and company representation at unemployment compensation hearings.
* Actively participates in the Site Safety Program.
* Maintains records and reports concerning on-the-job injuries and workers compensation.
* Collects and analyzes HR data, and then makes recommendations to management.
* Continually and proactively coaches and counsels the center's management staff on thorough and timely employment record documentation.
* Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center.
* May prepare internal employee communications.
* Responsible for monitoring required management training.
* Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its' goals and objectives.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Bachelor's degree and a minimum of 2 years HR related experience required; or equivalent combination of education and HR related experience. PHR or SPHR Certification preferred.
* Strong management and leadership skills
* Strong training and mentoring skills
* Strong PC skills; Microsoft Office & ADP Global View, a plus
* Excellent communication, organizational skills, and ability to meet deadlines
* Knowledge of Federal and State labor laws & regulations
* Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
* Possesses strong conflict resolution and mediation skills.
* Outstanding oral and written communication and interpersonal skills
* Discretion and confidentiality required
* Strong attention to detail and problem-solving skills
* Proven ability to manage multiple tasks and demonstrate flexibility
* A certain degree of creativity and latitude is required.

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