SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Director, Global HRIS Solutions

Date Posted: 03/21/2020

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Job Description

COVID ? 19 Precaution:

Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

This position provides global systems oversight and support to Human Resources and has extensive knowledge of HR information systems, processes and functions. Act as a liaison between HR and IT and be responsible for analyzing and understanding the company's HRIS strategic and tactical needs and for designing, recommending and implementing the appropriate solutions. Serves as a point of contact for HR departments and assist other groups with ensuring data integrity, security, testing, report writing and analyzing data flows for audit and process/procedures improvement opportunities. It also drives the evaluation and implementation/integration of HR delivery solutions that meet the routinely business needs and during mergers and acquisitions.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required qualifications, skills and experience

* Develop and define HRIS architecture.

* Document processes, procedures, future state design and workflows.

* Perform build vs buy analysis.

* Provide planning analysis, project design, cost estimates and personnel resources needed for project development and / or implementation.

* Ensure system performance and availability that meet enterprise objectives for availability and scalability.

* Manage vendor relationships to deliver products and services essential to a cost effective, HRIS infrastructure.

* Design solutions to ensure that HRIS infrastructure within the company is reliable and of sufficient capacity to meet business needs and align with the stated company business strategy.

* Ensure that all aspects of HRIS Architecture (data, systems, software) and processes are documented including how they support business plans and objectives. Deliver documentation to the appropriate engineering/support staff.

* Evaluate and recommend specific products and platforms to provide cost effective solutions that meet architectural requirements and business needs.

* Engages with HR, Operations, IT and other stakeholders in order to better understand and develop collaborative approaches to meeting the business needs through HRIS; implements systems modifications and upgrades to ensure that companywide needs are met.

* Analyze recommendations on architectural changes and design enhancements to the infrastructure to improve reliability, performance, and reduce cost, while anticipating company growth.

* Create and maintain policies, procedures, and documentation to adapt to new technologies and business requirements.

* Collaborates with internal and external auditors to ensure that the HRIS systems policies, processes and procedures comply with local legislation and government regulations as appropriate.

* Responsible for performing network trending and analysis to develop short and long term solutions

* Maintain awareness of current trends in Human Resource Management Systems (HRMS) with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques

* Provide support for HRIS including, but not limited to, researching and resolving HRIS problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.

* Manage the HRIS Project Portfolio to include the request for projects and/or support.

* Develop and manage support and project request process for the HRIS group.

* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Ability to calculate figures and amounts such as discounts, interest, tax rates, amortization, present value, ROA, ROI, total cost of ownership, proportions, percentages, mean, standard deviation.

* Must be able to lead cross-functional project teams.

* Must be able to interact effectively with senior leadership.

* Must be able to work on multiple projects as assigned.

* Exceptional technical architecture and/or strategy skills.

* Ability to exercise independent judgment and creative problem-solving techniques in a complex environment using diverse user systems.

* Ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.

* Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of various diverse scopes in a cross-functional environment.

* Proficiency in the use of Microsoft Office products.

* Wide breadth of project management skills.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

* Ability to deal with and resolve ambiguity and change.

* Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.

* Ability to write reports, business correspondence, and procedure manuals.

* Ability to develop and communicate vision and purpose, encourages contribution and support from others.

* Must be able to travel globally (25-35%).


* Bachelors degree preferred

* 10 to 14 years experience in HRIS with at least 5 at a senior level.

* Implementation experience in the following HRIS areas:
* Payroll, Time & Attendance, Recruiting and Applicant tracking, Performance Management, Succession Planning, Compensation & Benefits Management, Learning Management.

* Extensive experience implementing and leveraging shared services tools such as Employee Portal, Case Management and Report/Analytics platforms.

* Experience with at least 1 major end-to-end deployment of a large HR System on an international scale in at least 2 regions (US & Canada, Europe, LATAM, APAC).

* Experience with large business transformation projects involving business change management.

* Good understanding of all the key HR processes (experience managing an HR function a plus).

* Experience with selection of HRIS products and vendors, including building of business case and ROI analysis.

* Good understanding of HRIS industry trends and best practices and ability to design complex solutions involving multiple applications and vendors.

* Experience dealing with disparate data structures and models to address detailed interface and conversion issues to and from external systems.

* Experience in leading workshops and users group during requirements capture phase.

* Good foundation in IT Project methodologies and Business Systems Analysis.

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