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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Representative- Work From Home in Canada

Date Posted: 03/21/2020

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Job Description



SYKES Work from Home is seeking to hire people with a passion for helping people, one caring interaction at a time. As part of the SYKES Work from Home Customer Service Call Centre team, you'll learn all about our customers' wants, needs and interests, before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer service experience. We truly enjoy helping people, and we know you do, too!

If you feel like you don't know how to go about this, not to worry! Most of our new hires don't, either, which is why SYKES offers paid training to teach you how to provide great customer service support.

Our ideal customer service candidate is awesome at the following:

* Has a passion to help those in need: Customer Service Excellence
* Possesses strong problem-solving skills
* Communicates effectively, in French and English both in writing and verbally
* Can troubleshoot basic and routine customer issues that are technical in nature
* Is dependable and flexible to work rotating shifts, as needed
* Has a high school diploma or GED, and is at least 18 years of age

Essential Functions/Core Responsibilities:

* Assist customers with questions and problems; research and provide a resolution
* Troubleshoot issues
* Solve problems that may be unstructured and require use of conceptual thinking
* Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
* Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
* Prepare complete and accurate work, including appropriately notating accounts, as required
* Participate in activities designed to improve the customer service experience and business performance

Reasons why joining SYKES Work at Home is a GREAT idea:

* Our mission: We Help People, One Caring Interaction at a Time!
* Full-Time Positions
* Competitive Pay
* Paid Vacation
* Continuous promotional opportunities
* Family-friendly environment that nurtures team work

Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today!

About SYKES

Every time a SYKES customer service representative takes a call, they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy

EEO statement

Sykes Enterprises, Incorporated (SYKES) is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job, and welcomes applications from all qualified individuals, including women, persons with disabilities, Indigenous persons, members of visual minority groups, and persons of any sexual orientation or gender identity.

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