HR Coordinator Site Operations

Date Posted: 02/24/2020

Job Snapshot

Job Description



HR Coordinator Site Operations - Fayetteville, NC

This position is responsible for performing a variety of technical and administrative duties relating to the human resources functions and programs in the areas of workman's compensation, safety, payroll, employee relations, leave of absence and unemployment compensation for the U.S. call centers.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Adheres to SYKES policies on ethics and integrity.
* Responsible for Human Resources support across more than one site.
* Prepares and processes employee-related HR paperwork for the functional area according to established procedures.
* Supports the Center's compliance with state/federal employment and benefits laws, HR policies, and the support center's personnel policies, procedures, and guidelines.
* Assists HR Manager and/or HR Generalist with preparation offers, terminations, ensure approvals are gained and all exit paperwork including payment is completed.
* Performs out-processing of employees to include exit interviews via email.
* Assists with collecting, analyzing and interpreting HR data to support the HR team with recommendations to management.
* Maintains records and reports and provides analysis concerning on-the-job injuries and workers' compensation. Investigates workplace incidents, ensures required documentation is completed timely and accurately and uploads documentation for Worker's Compensation claims into the case management system.
* Actively participates in the Site Safety Program and working with internal departments to foster a positive safety culture. Owns the new hire and onboarding processes.
* Point of contact for any payroll discrepancies ensuring hours captured are accurately reported through timekeeping systems and changes are made via the appropriate channels.
* Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.

Desired qualifications, skills and experience

EDUCATION and/or EXPERIENCE:

Associates Degree required, one to three years Human Resources or related experience required; or any equivalent combination of related training/education and experience required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage multiple tasks and demonstrate flexibility.

Knowledge of Federal and State labor laws & regulations.

Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.

Must work effectively with employees as well as Managers.

Ability to support multiple managers.

Discretion and confidentiality required.

Self generator, initiative, and Team Player.EDUCATION and/or EXPERIENCE:

Associates Degree required, one to three years Human Resources or related experience required; or any equivalent combination of related training/education and experience required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage multiple tasks and demonstrate flexibility.

Knowledge of Federal and State labor laws & regulations.

Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.

Must work effectively with employees as well as Managers.

Ability to support multiple managers.

Discretion and confidentiality required.

Effective communication and interpersonal skills.

Strong organization skills and attention to detail.

PC skills (email, Word, Excel, and PowerPoint) required, HRIS experience a plus.

Self generator, initiative, and Team Player.

EDUCATION and/or EXPERIENCE:

Associates Degree required, one to three years Human Resources or related experience required; or any equivalent combination of related training/education and experience required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage multiple tasks and demonstrate flexibility.

Knowledge of Federal and State labor laws & regulations.

Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.

Must work effectively with employees as well as Managers.

Ability to support multiple managers.

Discretion and confidentiality required.

Effective communication and interpersonal skills.

Strong organization skills and attention to detail.

PC skills (email, Word, Excel, and PowerPoint) required, HRIS experience a plus.

Self generator, initiative, and Team Player.EDUCATION and/or EXPERIENCE:

Associates Degree required, one to three years Human Resources or related experience required; or any equivalent combination of related training/education and experience required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage multiple tasks and demonstrate flexibility.

Knowledge of Federal and State labor laws & regulations.

Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.

Must work effectively with employees as well as Managers.

Ability to support multiple managers.

Discretion and confidentiality required.

Effective communication and interpersonal skills.

Strong organization skills and attention to detail.

PC skills (email, Word, Excel, and PowerPoint) required, HRIS experience a plus.

Self generator, initiative, and Team Player.

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