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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service

Date Posted: 07/02/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you ! Join us as a Customer Service Representative at our Hazard location! You'll shine in this role if you have a passion for helping small businesses succeed and enjoy connecting with customers. In this position, you'll assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). We'll train you to become an expert in QuickBooks and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by trouble-shooting technical issues related to QuickBooks in a fun team environment.

Work with us and you'll enjoy:

* Full-time schedules (40 hours/week)
* 100% paid training
* Full benefits package including medical, dental, vision and life insurance
* Company-matched 401(k) retirement plan
* Paid time off
* 100% free college tuition program after one year of employment through Ashford University online

About SYKES

SYKES Hazard is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family . Answer the call! Apply now to start your journey to a new, exciting career with SYKES Hazard!

EEO statement

EOE/Veteran/Disabled

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old
* Ability to troubleshoot basic and routine customer issues that are technical in nature
* Excellent communication skills, both written and verbal
* Basic computer skills

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!