SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 03/21/2020

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Job Description

This is an On-Site position in Montgomery, AL

We're still hiring! In this time of uncertainty, the SYKES Job Squad is using our video interviewing tools to continue to interview, while keeping your health and safety top of mind. You'll be able to interview from your own home or wherever is convenient for you. We'll also be flexible with your start date and location until the SYKES family can safely return to our sites. Get started with your new career and apply now!

What is in it for you? Glad you asked!!

* Starting base pay: $12/hr.
* Increase to $13.50hr. (once you make it to On Job Training)
* Increase to $15/hr. (after your 6-month production mark)

SYKES is looking for full-time Customer Services Representatives for our Montgomery, AL location to assist customers answer questions, process transactions and resolve their issues! You might have driven past our building off I-85 and Technacenter Dr and wondered what we do. You will get the opportunity to:

* Engage in a fully paid training program to teach you what you need to know (investing in you)
* Answer live inbound phone calls during your entire shift from different customers (get variety)
* Use a computer to navigate various screens to help the customer (improve your computer skills)
* Listen to issues, empathize and solve customer issues (be a problem-solver)

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

This is the right job for you if you're able to:

* Speak on the phone and use a computer
* Empathize and be friendly with people you've never met
* Use logic and solve problems
* Be part of a team

Nice to have (but not required):

* Customer service background
* Understanding of a call center environment
* Experience with financial services, healthcare, technology companies, or something similar

SYKES offers you:

* Cash bonuses (based on performance)! Earn up to $1/hr. or more in addition to base pay
* Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
* Vacation accrual
* Extra employee perks and discounts (shopping, tickets and attractions, tuition reimbursement)
* Promotional opportunities
* Fun, family-friendly and lively environment with contests and team bonding activities

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!



Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What do you need to be a successful Customer Service Representative? It is simple...

* Be at least 18 years old with a high school diploma or GED
* Have reliable, consistent transportation to get to and from our location
* Computer navigation skills are a definite plus
* Ability to type at least 25 words per minute
* Previous call center or customer service experience in financial services, healthcare, technology, or something similar is a plus
* Ability to pass a 10-year background check

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!