Technical Support Call Center Representative

Date Posted: 02/19/2020

Job Snapshot

Job Description

SYKES Enterprises in Morristown,TN is hiring! We have limited openings for Tech Support and Customer Service Superstars!

If you enjoy helping people resolve software issues via phone and getting to meet people from all over the country without leaving your desk this is the job for you!

A quick overlook at what we do

* Answer back to back calls resolving issues
* Multi-task while on the phone ? resolve the issue while maintaining a short call time
* Troubleshoot issues that are technical in nature; including hardware, software and networking
* Solve problems that may be unstructured and require use of conceptual thinking skills
* Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
* Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
* Prepare complete and accurate work including appropriately notating accounts as required
* Participate in activities designed to improve customer experience and business performance

Our ideal candidate is awesome at the following:

* Have a passion to help those in need; Customer Service Excellence
* Strong desire to help and take ownership on seeing things through
* Curious, with a desire to always learn more, including strong problem-solving skills
* Ability to work as a team member, as well as independently with minimal supervision
* Effectively communicates, both written and verbally
* Troubleshoot basic and routine customer issues that are technical in nature
* Ability to multi-task and adapt to changes quickly
* Dependable and flexible to rotate shifts, as needed
* High school diploma or GED is required, and you must be at least 18 years of age

All Applicants must have open availability Monday - Friday 9am-9pm and Saturday 9a-6p for Full-Time 40 hours a week. You will be on a set schedule once you have graduated from training.

* Competitive base pay starting at $12.00/hour plus monthly incentive pay based on your performance (NO SALES)
* Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
* Tuition reimbursement up to $5,250 annually after one year of employment.
* Continuous promotional opportunities
* Family-friendly environment that harbors team work
* Paid time off up to 11 days per year.

Accountable for recognizing and recommending when there are needs-based up-sell & cross-sell opportunities. Can proactively apply the offering capabilities to the customer situation; recommend additional offerings and speak broadly about all Intuit offerings while also exploring additional details as customer need arises.


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

All applicants will have to complete a computer skills test, an assessment, and a typing test. Must be able to type at least 30 WPM

Be able to pass drug screen and background.

Desired qualifications, skills and experience

100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford University.

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!