SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Mgr Global IT Regulatory Audit

Date Posted: 03/21/2020

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Job Description

COVID ? 19 Precaution:

Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

This position will be responsible for ensuring all aspects of compliance to IT industry standards and regulatory requirements across SYKES Enterprises from a global perspective. This position will be responsible for interfacing with vendors responsible for SYKES' audit and regulatory activities. The position will be responsible for communicating status, produce risk assessments (if required), contract reviews/assessments, audit and contingency planning, and help with budget alignment. The position will also coordinate site reviews, re-certifications and provide that information where required. This position shall coordinate audit gap-analysis, remediation efforts and track remediation status. This is a highly visible position.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.

* May perform other additional duties and responsibilities as assigned.

* Interface with vendors to coordinate regulatory audits such as ISO, SOC, etc. Responds to RFI/RFP questions, reviews client contracts (as needed), answers IT compliance and data-security questionnaires, conducts client risk assessments, advocates client IT security controls, measures compliance with contractual obligations.

* Work closely with internal resources to develop automation (scripting / RPAs) to collect and post audit evidence in support of the various regulatory requirements.

* Evaluate and determine overlap of audit requirements with a goal of reducing the number of times a person / group is contacted to provide the same / similar evidence.

* Work within the Compliance GRC tool to perform audit tasks (ZenGRC).

* Conform to existing policies and procedures, as well as all applicable laws and regulations.

* Communicate risk and policy infractions, violations and compromises to business-unit stakeholder, client-representatives, and corporate leadership per the required guidelines.

* Conduct analysis and provide recommendations for management on identification of needs affecting the success of SYKES IT Compliance mission and objectives. Based on the analysis, advise leaders on the appropriateness of developmental efforts to fulfill those needs.

* Engage and influence SYKES counterparts to improve processes for capabilities-based planning, resource allocation, and other strategic management processes used by SYKES leaders to make investment decisions.

* Provides guidance and advice to SYKES' clients, business units and executive staff on compliance best practices, internal policy compliance, regulatory compliance, and contractual requirements.

* Maintain SYKES compliance with applicable security laws, regulations, SYKES security policies, procedures and standards across the enterprise.

* Maintain technical competence in compliance and audit management methodology, tools, and best practices

* Work closely with global divisions to provide insight to current compliance issues be responsible for moderately complex research and trending to assist with analysis and ensure overall IT compliance performance.

Desired qualifications, skills and experience


* BS/BA in Information Technology required, privacy or security related field desired or;

* 5 years as a privacy analyst or equivalent compliance role.

* CISSP, CISA, CIPP, CHSS, CRFS, CP, CCNA, or SANS GIAC certifications desired.

* 5 years managing audits with proven success desired.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position must be highly conversant & experienced with a wide variety of information security architectures, security concepts and techniques, and supporting security tools

* Scripting capabilities within Windows, AVAYA, etc. in order to automate audit evidence collection

* Must have effective analytical abilities, strong interpersonal skills & the maturity & motivation to work effectively across project teams

* Working with internal and external IT support teams, developing rapport and trust

* Understanding and demonstrable knowledge of audit and assessment processes SSAE-16, ISO 27001, etc.

* Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved

* Ability to build relationships & work in a team atmosphere

* Excellent communication skills, both verbal and written

* Strong knowledge of Information Security principles and practices

* Strong knowledge in a variety of contemporary computing technology areas

* Ability to work independently towards goals

* Present ideas, expectations and information in a concise, well-organized way

* Ability to be resourceful, creative and flexible

* Working knowledge of networking IOS', routing protocols, firewall functionality and theory

* Be able to establish, monitor & report privacy and risk management compliance metrics

* Proficient use of Microsoft Office (Visio, Project, Excel, Word, etc.)

Availability for work after normal work hours is required ? on-call availability, 24x7 expected

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