SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Mgr Global IT Compliance (Sarbanes-Oxley)

Date Posted: 03/21/2020

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Job Description

COVID ? 19 Precaution:

Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

This position is responsible for the coordination of annual SOX audits, quarterly SOX control requirements and SOX remediation activities and tracking. The position requires partnering and collaboration with business and technology teams to develop actionable solutions for compliance issues and any new SOX / GCC governance requirements. This position will oversee the creation and revisions of related policies and controls, implement appropriate assessments, manage and track risk mitigation and remediation activities, and communicate compliance program results to Senior Management.

This position is responsible for developing and delivering the Global IT Monitoring program. Additionally, the position will be responsible for remediation tracking for the global IT monitoring program and SOX/GCC for IT.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


* Adheres to SYKES policies on ethics and integrity.

* Oversee and direct the activities of internal resources assigned to assist in performing IT audits as well as external audit firms.

* Manage regional personnel and their tasks associated with SOX and SYKES policy compliance.

* Understand key processes and controls that accurately assess implications for the company.

* Assess potential business changes for impact to business process controls and objectives for SOX.

* Prepare and present audit reports with remediation recommendations to senior management and Executives.

* Evaluate internal controls, business processes, and physical environments using sound audit practices, skills, and techniques to ensure areas of material risk are provided appropriate levels of audit coverage and remediation where appropriate.

* Assist regional leadership with advice and counsel regarding compliance related activities and supporting recommendations.

* Identify and acquire interim assistance from internal resources that may be required to evaluate specialized or unique technology applications (e.g. new system implementations or application changes, etc.).

* Manage the Exemption process and gather, assign and track approvals.

* Develop an annual audit plan and coordinate schedules with internal audit, regional personnel, and internal IT resources.

* Develop documentation in accordance with Sarbanes-Oxley requirements related to internal controls and audit reporting.

* Strengthen operational control processes to reduce opportunities for exceptions or deficiencies.

* Support the Senior Director ? IT Standards & Compliance as required for compliance related initiatives.

* Project management and coordination.

* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's Degree is required and 5 plus years of IT audit experience, of which at least 2 years in a management capacity.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Excellent oral and written communication skills

* Experience interacting with Senior Executives

* Excellent understanding of Sarbanes-Oxley / GCC

* Experienced in the design, assessment and analysis of internal controls

* Proven innovative problem solver and organized

* Strong background in controls and compliance

* Understanding of fundamental IT network infrastructures

* Ability to effectively prioritize multiple tasks

* Strong project management skills

* Strong presentation skills

* Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.

* Ability to write reports, business correspondence, and procedure manuals.

* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

* International travel required at approximately 25%

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