SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Quoting Specialist

Date Posted: 03/21/2020

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Job Description

We're still hiring! In this time of uncertainty, the SYKES Job Squad is using our video interviewing tools to continue to interview, while keeping your health and safety top of mind.

You'll be able to interview from your own home 100% virtually.

We'll also be flexible with your start date and location until the SYKES family can safely return to our sites. Get started with your new career and apply now!

Position Summary:

This position supports Rapid Delivery (Current Platform), Premisys, and/or Legacy quoting. Reports to Regional Leader. The responsibility of the Quoting Consultant will be to support the Regional Leader with all presales activities with experience and understanding of all steps and processes inclusive of Current Platform (Formerly VRD), Legacy/manual quoting and ordering process. The Quoting Consultant will need to prioritize workload within their vertical/region to ensure fluidity and completion of the presales activities required to be completed to place an order, inclusive of quoting and pricing. The Quoting Consultant will collaborate with the Regional Leader on contracting strategy as it relates to new customers or customer enablement from the Legacy Platform

Quoting Consultant is responsible to understand all steps of the quoting process flow inclusive of the contracting strategy. Quoting Consultant will work in any system (VRD, Proposal Manager, Premisys, etc.) required to produce a quote or request, including but not limited to CPE punch-outs (with or without a BOM), PCM engagement, SA review, tax/regulatory approvals.

Education & Experience

Bachelor's degree or equivalent work experience. Generally requires minimum of 2 yrs experience in same or related discipline


* Assisting Regional Leader with quoting strategy, inclusive of product set and dependancies.
* Assisting Regional Leader and sales teams with contracting strategy. New logo, New Order and Amendment process.
* Contribute to areas of process improvement to maximize efficiency.
* Assist with troubleshooting any issues arising out of quoting process with appropriate groups
* Creating any/all quote/order activity within Verizon designated systems depending on the request assigned (VRD, Proposal Manager, Premisys, etc.)
* Creating quotes for Moves, Adds, and Changes, and Disconnects (MACD) orders within relevant system (VRD, Proposal Manager, Premisys, etc.)
* Working with account teams, the pricing team, and product managers to ensure all being quoted is setup properly
* Thorough understanding of CPE template options
* Meet/exceed Quoting SLAs
* Interact with the Regional Leader and other team players within GSAT

Technical Knowledge:

* General knowledge of Networking Technologies
* Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM
* General knowledge of the telecom market (i.e. Carriers, VAR's and System Integrators)
* Overall technical aptitude and forward thinking


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* Customer service experience
* Financial experience
* Type at least 30+ wpm
* Strong written and verbal communication
* Ability to multi-task and independently solve complex issues

Desired qualifications, skills and experience

* Previous experience in a Business to Business (B2B) customer service setting
* Knowledge regarding telecom, technical support, and internet connectivity
* Understanding of networking (TCP/IP), web (HTTP), and e-mail (POP/SMTP) protocols and terminology

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