SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Executive Business Support Administrator (C-Suite)

Date Posted: 03/21/2020

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Job Description

COVID ? 19 Precaution:

Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

This position is responsible for providing project and administrative business support to the EVP Chief Strategy and Marketing Officer and Senior Vice President Global Marketing. This position performs advanced and confidential duties requiring broad experience, skill and knowledge of organizational policies and practices. Independently completes assigned tasks to meet goals and able to work effectively in a team environment.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity and affirmative action employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.

* Provides administrative support to Executive by drafting communications (emails, memos, reports, presentations, agendas), both internally and externally, using proper SYKES formatting. Preparing executive and other supported personnel for meetings/appointments, ensuring all materials, technical requirements, conference rooms, and other requests (drinks, meals, etc.) are available and ready. Managing Executive's email communication daily and determine what can be dealt with immediately, without Executive's involvement, and what will require executive's attention and prioritize each. Managing Executive's calendar to ensure that schedule conflicts are addressed in a timely manner. Review and provide daily calendar along with support documentation to executive. Managing complex, multi-dimensional information and is able to prioritize high volume information and requests. Handling all administrative and clerical responsibilities, such as mail, copying, faxing, shipping and expense reports.

* Responsible for leading team to plan and execute any global Strategy / Marketing Conferences by assisting in the development of the conference format / theme, delivering the conference within budgetary guidelines and managing a global communication program with all conference attendees.

* Responsible for managing all aspects of travel. Including negotiating and reserving hotel/meeting space, meals, technology, etc. for all Strategy and Marketing meetings hosted by Executive. Utilizes current company travel software, Concur, arrange all travel and reservations, working closely with SYKES Travel for any special needs. Prepares agenda, travel folder and other essential materials required (Visa, etc.). Assists Executive with changes to travel schedule in order to minimize work disruptions (voluntary or involuntary).

* Coordinates with Corporate HR, Strategy and Marketing Team and Executive to send communications regarding tasks and deadlines for the bi-annual performance review process and the annual HPP process. Works with HR in PDM & HPP administration relative to Strategy and Marketing personnel, reporting relationships, form availability, etc. Follow-up with personnel regarding completion of assigned activities. Communicates regularly with Executive on status and needed activity for completion.

* Assists with the coordination of Executive's participation in Board relationships.

* Manages and updates weekly agenda for Strategy and Marketing staff meetings as well as with Marketing and Communications leaders for Quarterly Business Updates.

* Assists with updating Strategy and Marketing organizational charts for Corporate and Global locations.

* Pulls, formats and distributes defined reports, and assists Executive with data analysis. Contributes to the dashboarding project by executing effectively on defined tasks.

* Provides support to other Strategy and Marketing team members, executives and front-desk when needed.

* Demonstrates broad working knowledge of the department's functional responsibilities and interdependencies with various business partners, and an in-depth knowledge of functional team responsibilities, procedures, risks and controls.

* Identifies new ways to add value and proactively takes on new tasks to help the Executive be more productive.

* Understands SYKES' collaboration and technology tools, and recommends the most effective options for calls and meetings.

* Demonstrates a passion for learning and growing ? intellectually curious.

* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's degree (B.A./B.S.) required plus 5 years business experience; or any equivalent combination of related training/education and experience required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to be flexible in a constantly changing environment

* Must be able to work independently with little direction from management

* Working knowledge of information systems

* Proficient PC skills including proficiency in MS Word, Excel, PowerPoint and Outlook; Maintain proficiency on all Microsoft Office Suites & Products

* Ability to prioritize and work within stringent deadlines

* Ability to coordinate multiple projects

* Must be flexible and able to work overtime when needed

* Strong attention to detail and follow-up

* Exceptional written and verbal communications skills

* Proven ability to handle and protect confidential information

* Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse and global community

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