SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Bilingual Customer Service Agent

Date Posted: 03/02/2021

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Job Description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Bilingual (English/Spanish) Customer Service Agent representing a financial services organization at the Malvern location! You'll shine in this role if you have a passion for helping people and solving problems. A typical day will include answering inbound requests via phone or email concerning payment processing and resolving customer concerns. Best of all, you'll work in a fun, team environment!

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now and you can interview virtually, from the safety and comfort of your own home! We'll also be flexible with your start date and location until we can safely return to the office.

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• Competitive hourly rate $14/hr

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• Tuition reimbursement after just one year of employment

Required qualifications, skills and experience

Apply with us, if you possess:

?• Bilingual English/Spanish

• A high school diploma or GED and are at least 18 years old

• Strong computer & keyboarding skill

• Excellent communication skills (both written and verbal)

• Previous call center experience (preferred)

Desired qualifications, skills and experience

• Bilingual English/Spanish


SYKES Malvern provides local jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. With the support of an experienced leadership team, employees are offered the tools needed to achieve professional goals through numerous career advancement opportunities. So, what are you waiting for? Join the team at SYKES Malvern today!

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