SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

HR Generalist (Corporate)

Date Posted: 05/25/2020

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Job Description

COVID - 19 Precaution:

Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

This position provides generalist support to Corporate Human Resources (HR) management. The HR Generalist is responsible for the coordination of human resources programs, processes and policies for Corporate personnel and participates in the administration of all human resources activities and functions.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.

* Assists Corporate HR Business Partner (CHRBP) in serving as a liaison between leadership and employees by answering HR-related questions and helping to resolve issues and concerns presented by employees or leadership

* Assists CHRBP in coordinating activities between cross-functional Corporate teams regarding employment issues (e.g., payroll, HR, leaves, unemployment, travel, benefits, compliance) as well as obtaining appropriate authorization for employee data and information changes.

* Assists in developing and executing HR procedures and policies, providing guidance and interpretation for business operations.

* Suggests new procedures and policies to continually improve efficiency of the HR department and organization as a whole and to improve employee experience.

* Assists in the administration of benefits, compensation and employee performance programs.

* Out-processes, including exit interviews, and provides analysis and feedback to management.

* Complies with federal, state and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements and advising management on needed actions.

* Collaborates with the CHRBP in the sourcing, recruitment and pre-screening of qualified candidates to meet the needs of the business.

* Ensures a positive and consistent candidate experience.

* Collaborates with hiring managers to ensure a clear understanding of job requirements and qualifications to maximize all talent acquisition initiatives.

* Collaborates with CHRBP and Corporate Compensation to negotiate offers, prepare and present offer letters.

* Responsible for new hire pre-employment (e.g., drug screens, collection and confirmation of all new hire paperwork, new employee files).

* Responsible for all new hire employment processes (e.g.paperwork, schedules and facilitating new hire onboarding process, coordinating with cross-functional departments to deliver an a positive and consistent new employee experience.)

* Conducts new employee orientation to welcome new employees into the organization, provide context on the company culture, assist in their integration into their business unit/department, and ensure they are positioned to begin performing their new job successfully.

* Provides data to Shared Services for entry into HR information systems and auditing for accuracy and compliance.

* Assists with coordination of annual performance management, employee surveys, merit reviews and other Corporate HR presentations or events.

* Generates, processes, verifies and maintains documentation relating to personnel activities such as new personnel and position requests, recruitment, training, grievances, performance evaluations, promotions (e.g., PRFs, ECFs, ESFs, terminations).

* Participates in development of HR objectives including metrics, queries and standard reports for ongoing company requirements; prepares reports by collecting, analyzing and summarizing data and trends (e.g., terminations, new hires).

* Responds to employment verifications and communicates with offsite storage vendor; interacts with unemployment vendor and requests legal counsel review when appropriate.

* Responds to routine questions on HR forms, records, policies and/or procedures.

* Responsible for HR documents, files and file room organization by preparing and maintaining personnel file information and other filing as needed, with overall accountability for all related record keeping and in accordance with regulatory and compliance requirements.

* Responsible for processing, documenting and maintaining an audit trail for all Reduction In Force and Mutual Agreement Separation actions.

* Assists with projects in other areas of HR (e.g., Compensation, Learning & Development).

* May assist with preparation of internal employee communications.

* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's degree in Human Resources, Business, or a related field. Four (4) plus years of Human Resources experience and/or training required; or equivalent combination of education and experience. HR Certification desired.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Ability to build and leverage a strong network across many functions globally.

* Ability to work collaboratively and develop solid working partnerships with HR peers and corporate personnel.

* Excellent communication skills, interpersonal skills, ethics and cultural awareness.

* Experience in developing and conducting presentations, and documentation management and control.

* Excellent judgment in dealing with a range of situations, maturity and trustworthiness; discretion and confidentiality required.

* Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies.

* Outstanding organizational skills, attention to detail, ability to multi-task effectively and demonstrate flexibility.

* Results oriented; can work independently and take ownership of tasks from start to finish.

* Strong detail-oriented and resourceful mindset.

* Strong customer service orientation and ownership of initiatives and tasks.

* Advanced knowledge of MS Office, HCM/HRIS systems, and comfortable learning new technical systems as needed.

* Knowledge of HR federal laws and regulations - Equal Employment Opportunity (EEO), Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Occupational Safety and Health Administration (OSHA) and other employment laws.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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