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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Employee Engagement Specialist

Date Posted: 05/25/2020

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Job Description



GENERAL PURPOSE: This position is responsible for driving engagement within the site and building brand awareness of Sykes Enterprises, Incorporated in local communities. They will achieve this by partnering with site Leadership, establishing connections with current employees and community organizations. This role will be a key member of the HR team partnering with Operations Leadership, Talent Acquisition and the entire site and will coordinate, organize and drive employee and community events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:- Adheres to SYKES policies on ethics and integrity.- Partner with Operations Leadership and Talent Acquisition to identify, design and implement employee engagement events and campaigns that aligns with the overall site engagement strategy.- Partner with Operations Leadership and Talent Acquisition to identify, design and implement community events and campaigns to represent SYKES favorably in the community and in partnership between North America Communications, Human Resources and Talent Acquisition.- Coordinate community relations efforts and events in partnership with Talent Acquisition and Site Leadership, as a part of the overall North America Communications and Public Relations region-wide strategy.- Assist in developing and executing communications campaigns designed by the North America Communications and Public Relations department, in conjunction with business strategies for SYKES' North America region.- Develop and maintain relationships and partnerships with local organizations to include local government and community organizations.- Partner with Operations leaders to identify, develop, and implement incentives such as raffles and contests with a primary focus on improving performance and engagement along with decreasing absenteeism and attrition.- Oversee a committee made up of agents, support staff and management to collaborate on ideas that make up the monthly activities calendar to drive engagement.- Create an effective communication plan and provide content for various communication vehicles to the site through email, boards, and TV screens.- Partnering with Site Leadership to make the decisions on specific activities and events that supports the overall site engagement strategy.- Coordination and implementation of activities and events to help drive engagement.- May perform other additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES: None Yes (See "General Management Duties and Responsibilities" addendum)

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

EEO DISCLAIMER: The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. Itis not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.

Required qualifications, skills and experience

EDUCATION and/or EXPERIENCE Associates degree required, bachelor's degree preferred. 1-2 years professional level experience required; or an equivalent combination of education and professional level related experience required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Excellent oral and written communication and interpersonal skills- Excellent computer skills- Strictly adheres to the company's policies- Ability to act with integrity and trust in all work interactions.- Ability to be trusted with confidential information.- A team player with the ability to build rapport and establishes trust with coworkers and customers.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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