SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Mgr Global Compliance Regulatory

Date Posted: 07/07/2020

Job Snapshot

Share this job

Job Description

What You'll Do

This position is responsible for regulatory analysis, testing and training development across all of SYKES' verticals. Working with internal and external partners, keeps an up-to-date regulatory mapping for each of SYKES' client accounts and supports the Operational Compliance team in auditing SYKES compliance with regulatory requirements. Additionally, develops targeted regulatory training as needed. Regulations that are in-scope for this position include: Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


* Adheres to SYKES policies on ethics and integrity.
* Designs and implements compliance policies and procedures along with compliance-based education and training program.
* Assists the VP, Global Corporate and Operational Compliance with identifying regulatory risks within the company and establishing appropriate testing schedules.
* Develops internal control processes, compliance monitoring, auditing and remediation mechanisms that ensure organizational compliance with regulatory requirements.
* Provides expertise and direction to the Global Corporate and Operational Compliance Department and Business units which relate to or impact the Company's regulatory compliance.
* Develops or revises policies and procedures relating to consumer regulations including Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act, Unfair, Deceptive, Abusive Act or Practices.
* Ensures departmental activities adhere to internal policies and are compliant with federal, state, and/or local regulatory requirements, including the FDCPA.
* Assists in responding to both internal and external regulatory inquiries concerning federal regulatory compliance.
* Works closely with Quality and Business units to put controls and audits in place to avoid exposure for the company and manage the company risk.
* Communicates compliance findings and work in developing policies and procedure/training content around findings/observations.
* Promotes and underscores the overall importance of federal regulatory compliance and builds upon our established compliance culture.
* Interfaces with company's clients to the extent needed and requested by the VP, Global Corporate and Operational Compliance.
* Supports client compliance audit processes.
* Attends client Quarterly Business Reviews as needed.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's degree and demonstrable role-related certifications in a compliance, operational program management or finance related field required. Four (4) to six (6) years of United States financial services and/or healthcare regulatory compliance experience required; or equivalent combination of education and experience.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Advanced knowledge of regulatory compliance relating to federal lending laws.

Extensive knowledge of federal laws governing Financial business processes including understanding and identification of associated risks, recommended controls, focused training, and testing/monitoring of:

* Anti-Money Laundering laws

* Consumer Leasing

* Electronic Funds Transfers and the Truth in Lending Act

* Federal Consumer Financial laws

* Fair Credit Reporting Act

* Fair Debt Collection Practices Act

* Gramm-Leach Bliley Act

* Telephone Consumer Protection Act

* Unfair, Deceptive, Abusive Act or Practices

* Comprehensive knowledge of company policies, procedures, and practices.

* Must be highly conversant and experienced in business concepts, processes and procedures.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!