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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

HR Assistant

Date Posted: 09/19/2020

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Job Description



We are SYKED to be able to open our HR assistant position within our Fayetteville office. This position is responsible for performing a variety of technical and administrative duties relating to the human resources functions and programs in the areas of recruitment, payroll, employee relations, leave of absence and unemployment compensation for the U.S. call centers.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / Veteran / Disabled

Required qualifications, skills and experience

What you would do:

* Assists in site employee relations activities to include annual employee appreciation events, cookouts, etc.
* Performs out-processing of employees to include exit interviews via email.
* Assists with new hire onboarding processes.
* Investigates and uploads documentation for Worker's Compensation claims into case management system.
* Assists when necessary with any payroll discrepancies ensuring hours captured are accurately reported through timekeeping systems and changes are made via the appropriate channels. Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.
* Assists with the dissemination of information pertaining to changes in employee benefit plans, annual open enrollment, and other changes to new or existing benefit plan offerings.
* Serves as liaison between the Leaves department and employees who request information on FMLA, leaves for emergency medical reasons, and military requests. Assists employees requesting ADA and religious accommodations following the company leave guidelines.
* Provides unemployment documentation when necessary to internal parties requesting information per the request of state agencies.
* Performs accounts payable duties and other accounting functions as needed.
* Ensures accurate filing, purging, and storage of all personnel records in accordance with SYKES' records retention policies.
* Responsible for reports on attrition, PTO, employee phone numbers, etc. utilizing HRIS system.
* Directs and receives calls and visitors at the site as back up to Receptionist.
* May perform other additional duties and responsibilities as assigned

Desired qualifications, skills and experience

Education and Experience

* HS Diploma or equivalent
* 2+ years experience as an administrative assistant preferably in Human Resources
* Ability to maintain strict confidentiality that will come with this position
* Multitasking a key part of this position
* help support the entire HR team including recruitment, front desk and payroll
* PC Skills including MS Office

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