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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Director of Communications and Public Relations

Date Posted: 07/07/2020

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Job Description



At SYKES, we help people, one caring interaction at a time. As our Director of Communications and Marketing for North America, you will utilize your expertise and passion for story-telling to weave that message through internal and external communications. A trusted advisor to our Senior Business leaders, you'll use your seat at the table to drive business results through communication, marketing and public relations strategies.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What you'll do:

* Engage with key business leaders to understand objectives and create internal and external communication plans and delivery methods that are effective and measurable.
* Partner with Global Marketing, Operations, HR, Training, Talent Acquisition, and North America business leaders to ensure the SYKES brand and voice are consistent across all NA internal and external facing communications.
* Create PR and media strategies to enhance SYKES' presence and reputation in each of the communities we maintain a presence.
* Guide and direct creation and production of all internal communication
* Build, manage and coach a virtual, high-performing marketing communications team including media relations PR, site branding, crisis communication, HR communication, and communication generalist.

Desired qualifications, skills and experience

Education and Experience

* Bachelor's degree required; Master's degree preferred
* 5-7 years of experience in communication strategy for a large complex public organization
* Excellent networking and relationship building with external media
* Solid understanding of various communication channels to fit all functional groups
* Past experience working in a business environment with multiple sites, virtual teams, and multiple lines of business.
* Proven experience dealing with the public and the media
* Ability to travel 30% of the time
* Ability to work collaboratively with the executive team, and all functional groups in the organization

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