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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Dir Global HR Leadership & Organizational Development

Date Posted: 08/05/2020

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Job Description



What You'll Do:

At SYKES, we help people one caring interaction at a time. Our HR team ensures that our people work, learn and grow together. This highly visible role partners closely to influence and guide leaders globally across all functions; tying people strategies to drive business outcomes. The ideal candidate enjoys working in a fast-paced, multi-business line environment to develop and implement SYKES' Global Leadership and Organizational Development strategy and framework necessary to meet and support our global talent management needs.

Who we Are:

SYKES Enterprises, Inc is a global company with more 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connections and job fulfilment. Our teams become friends and are part of our family.

Apply now to start your journey to a new, exciting career with SYKES!

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Your Job Will Include:

* Serve as a Global OD Business Leader


* Lead with a true hands-on approach


* Coach and mentor at Executive and management levels


* Identify and drive the implementation of short and long-term global goals for agent, non-agent and leadership to improve productivity, drive engagement and enhance leadership capabilities.


* Develop and implement global leadership and individual contributor core competencies that serve as the foundation for selection, assessment and development.


* Define and implement Global Agent and Leadership Development Strategies based on a consensus-built talent development framework


* Create and implement a global integrated talent review and succession planning/management process


* Create measurement methodology to inform data driven decisions and determine investment strategies for people, programs and technology related to leadership development.


* Mentor a team of OD and Learning & Development professionals



Desired qualifications, skills and experience

Experience & Skills You Need

* Bachelor's Degree


* Master's Degree preferred


* 10 plus years' experience in progressive HR/OD leadership roles in a mid-large, complex global company required


* Ability to understand and work within an HR Centric model required running COEs and getting results through collaboration with global partners


* Strong experience in adult learning practices as well as Organizational Development


* Strategic, business-oriented thinking with hands on operational implementation experience and the ability to align processes and systems to support the organizations strategic objectives



In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!