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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

COVID Test Scheduler/Customer Service Agent

Date Posted: 03/02/2021

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as a COVID Test Scheduler/Customer Service Representative to manage inbound customer service inquiries at our Wise location! You'll shine in this role if you at least 1 year of previous customer service experience and a passion for helping people. You'll interact daily with customers via phone to assist with COVID test scheduling and provide technical support, as needed. The best part... you'll work in a fun, team environment at SYKES Wise!

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $12.00 hour + Bonus Opportunitie

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program through the University of Arizona's Global Campus(online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Strong Customer Service skill

• Minimum of 1-year experience in a call center or customer service environment

• Healthcare/Insurance experience preferred, but not required

About SYKES

About SYKES Wise

Location: 10431 Pinnacle Drive Wise, VA 24293

SYKES Wise is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Wise!

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EOE/Veteran/Disabled

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